How to Properly Document Vehicle Damage for Insurance Claims

Filing an insurance claim after hail damage or a collision? One of the most important—and often overlooked—steps is proper documentation. Clear, organized evidence can speed up claim approval, ensure full coverage, and protect you from disputes. Here’s how to document car damage the right way, with guidance from Comeback Auto Assist.

1. Take Photos Immediately After the Damage Occurs

As soon as it’s safe, photograph your vehicle from all angles. Focus on:

• Overall shots of the entire car
• Close-ups of every dent, crack, or scratch
• Damaged glass, trim, bumpers, or mirrors
• Any parts of the interior affected by water or impact

Tip: Use good lighting and avoid reflections by shooting at a slight angle.

2. Include Time and Location

Some smartphones automatically record metadata like date, time, and location. If not, manually note:

• When the damage occurred
• Where the vehicle was at the time
  This information helps verify that the damage was storm or accident-related.

3. Write a Short Damage Summary

Keep a simple written note describing:

• What happened (e.g., “Hailstorm at home on April 10”)
• What parts of the car are affected
• Any immediate concerns (e.g., leaks, warning lights, cracks in windshield)

This helps when speaking to your insurance adjuster or filling out claim forms.

4. Don’t Clean or Alter the Damage Yet

Avoid washing the vehicle, popping dents, or taping up glass before taking photos. Insurance providers want to see the raw condition of the vehicle before anything is changed.

5. Document the Interior if Needed

If the accident or hailstorm caused interior damage (like water intrusion or airbag deployment), take clear photos of the:

• Dashboard
• Headliner
• Carpets and seats
• Door seals and trunk

6. Gather Supporting Documents

Include:

• Your insurance policy number
• Vehicle registration
• Police report (if applicable)
• Any prior repair history related to the area of damage

Comeback Auto Assist can help you gather this info during your inspection.

7. Let the Professionals Take It from There

Bring your vehicle and documentation to Comeback Auto Assist. We’ll inspect the car, take additional photos as needed, and work directly with your insurance provider to ensure nothing gets missed.

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