If your car’s been damaged by hail or a collision and you’ve never filed an insurance claim before, the process can feel overwhelming. But with the right guidance—and the right repair partner—it doesn’t have to be. Here’s a step-by-step look at what to expect when filing your first insurance claim and how Comeback Auto Assist helps you every step of the way.
Take photos of all visible damage—dents, scratches, broken glass, or bent panels. These images are essential when communicating with your insurance company and help speed up the approval process.
Call your insurer or use their mobile app to report the damage. Provide:
Ask about your deductible and whether you’re covered under comprehensive (for hail) or collision (for accidents).
Your insurer may ask you to bring your vehicle to a claim center or let you choose a trusted repair shop. Comeback Auto Assist works with all major insurance providers and can give a professional repair estimate directly.
You are legally allowed to choose your preferred repair provider—insurance companies may recommend shops, but the final decision is yours. Choosing Comeback Auto Assist ensures your repairs are handled by experts who specialize in hail and collision damage.
Once the estimate is approved by the insurer, we get to work. We’ll keep you updated throughout the repair process and make sure everything is done to the highest standards—quickly and professionally.
Depending on your coverage and the nature of the claim, you may need to pay your deductible directly to the repair shop once work is complete.
After repairs, we’ll perform a full inspection to ensure everything looks and functions like new. Your vehicle is returned to you, fully repaired and ready to drive—without the stress.
Filing your first insurance claim doesn’t have to be confusing. With clear steps and support from Comeback Auto Assist, you can get your vehicle back in perfect condition—whether it’s hail damage, a fender bender, or more serious collision repair.
Need help with your first claim? Contact Comeback Auto Assist today and let us guide you through the process.
.svg){kind=icon}
.svg){kind=icon}